One of the victims of these failures and potential failures in these states is the Small Business Health Options Program (SHOP), a program that was designed as part of the PPACA to help small businesses access affordable health insurance for their employees.
In late May, Hawaii’s health insurance exchange became the latest one to bite the dust, taking its SHOP with it. The federal Centers for Medicare and Medicaid Services (CMMS) began restricting grant funds to the state’s Health Connector two months ago, after telling state officials that the program was out of compliance with the Affordable Care Act due to fiscal instability and ongoing IT issues. One of these IT issues involved SHOP. According to a May 15 article published by Fox News, “The Connector’s Small Business Health Options Program, targeted at small business owners, sent garbled data to insurers, preventing them from signing up small businesses and their employees.”
In mid-May, Hawaii’s Health Connector began making contingency plans in case the system did shut down entirely (which it did a week later), to transition operations to the federal government. The plan directed that no new enrollees would be accepted by the local exchange after May 15. In addition, outreach services were set to conclude May 31, and the 73-member workforce will be laid off by February 28, 2016.
The Fox News article noted that the exchange was riddled with trouble from the start. “The web portal never worked properly, despite the state spending $74 million on a contract to build and maintain it. The exchange experienced tremendous staff turnover, with three executive directors appointed in two years.”
In addition, enrollment reached just over 8,500 in the first year, and, as a result, the Hawaii exchange ended up being ranked as the most costly in the nation, at almost $24,000 per person.