Superb article by Tom Valenti; timely and insightful. The analogy of the financial advocate business and primary care medicine is spot on. Indeed, we can learn a lot from their growing pains.
Man looks into the Abyss, and there’s nothin’ staring back at him. At that moment, man finds his character, and that’s what keeps him out of the Abyss.
– Lou Mannheim (Hal Holbrook) in the movie, Wall Street
We hear reform ideas all the time: Primary care physicians need to work at the top of license, physicians need to work in teams, health care must deliver top-notch customer service, the focus needs to be on creating strong physician/patient relationships, and physicians need to be paid for delivering value.
The question then becomes: How does the health care industry implement such ideas?
I believe it would be smart to apply the lessons from other industries. Specifically, the financial services industry.
My dad has spent over forty years as a financial adviser. I always looked at him as the ethical Lou Mannheim character (played…
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